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D -- NICEinContact Software Licenses SOL N0018926QD106 DUE 05/27/2026 at 05:00PM -04:00 POC Bonnie Morris, bonnie.l.morris10.civ@us.navy.mil, tel:2156979654
This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.
Place of Performance: Millington TN 38054 Set-Aside: Total Small Business Set-Aside (FAR 19.5) URL: https://sam.gov/opp/d178926939ef4d9c975805222a10e3b9/view OutreachSystems Article Number: 20260521/PROCURE/0064